Neighbor Letter

Jason,

Bill & I thank you for your informative letter. We also reviewed the blog.
Our primary concern is the lack of information from Edison giving notice
of the problem and the timetable for rectifying the problem. It is certainly
inefficient as a service provider to have customers rely on information
that may be obtained by a mere "chance" telephone conversation with
an Edison employee. WE DESERVE MORE.

Our primary concern is that we be given information about the nature
of the problem and the timeline for repair. Although generators are
in use, there was about a ten minute outage on 8/24 at about 7:10pm,
What caused it and how often can we expect such interruptions?

We have sent a letter of our concerns to the Edison CEO. We are
supportive of any plan by the community that will result in more
efficient service.


Thanks,

Bill & Maxine Jackson